Product Sections
New Products STICKLERS Universal Cleaning Kit - Orange £71.27 The NEW Sticklers Universal fibre optic cleaning kit for all connector and fibre types.
find out more RMT Fibre Connector Cleaning Kit £49.12 Cleaning Kit for Connector End Faces.
Ideal for Patchcords & Pigtail Cleaning.
find out more
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About Us This web site is owned and operated by Ridgemount Technologies Ltd, designing, manufacturing and supplying fibre optic products for over 8 years. We aim to provide an excellent level of both technical and commercial expertise, offering our more standard product for sale on-line. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the contact details below.
Our Contact details:
Ridgemount Technologies
Unit 5 Field Farm Business Centre Launton Bicester OX26 5EL United Kingdom
Phone: +44 (0)1869 277233
Fax: +44 (0)1869 277233
Email: contact@fibresales.co.uk
VAT Registation: GB 776 0789 80
Registered Company number: 03103809 |
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments via PayPal. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post. Please see further information on Credit Card Security below.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling We want to keep our delivery charges as transparent and at a minimum as possible. We don`t charge on the weight or the size of the order or offer convoluted calculations to work out the charges. We keep them simple to make your ordering process simpler. Therefore, our charges are as follows:
Collection: We will contact you to make delivery arrangements.
Normal Next Day UK Mainland Delivery - Before 3pm - £6.00 + VAT
Normal Next Day UK Mainland Delivery - Before 12am - £12.00 +VAT
ExpressNext Day UK Mainland Delivery - Before 10am - £30.00 +VAT
For delivery outside of the UK mainland, please contact us for a quote or accept the standard charges on line.
Additional charges may apply for volume CABLE orders and other heavy goods. These will be identified by the product.
As we use a courier service, deliveries are made on working days only (Monday to Friday, except bank holidays). Orders should be placed before 3pm for delivery the next day. Please see terms under delivery schedule.
Our delivery company can not install or advise on any product. Please advise us at point of order if assistance or specific delivery instructions are necessary.
Damaged Goods
As part of our service we ensure that all products are packaged and delivered to the highest standards to minimise any damage being sustained during transit. Before any goods are signed for, you should check that there is no damage. By signing for the goods you are accepting the delivery is in perfect condition. If there is any damage, please do not sign for the goods and notify us as soon as possible that you have refused the delivery. At times we appreciate with large deliveries this may not always be possible, so should you find that within 24 hours of delivery there are damaged products, please notify us for a replacement to be despatched. |
Delivery Schedule We aim to deliver your order right away, aiming to ship all orders placed before 3pm on that day if the items are in stock. We will confirm delivery at point of order. PLEASE CALL to discuss your delivery requirements.
We will normally send your order to you in 2 business days. International orders are generally received in under 3 days. In general no product on Fibresales.co.uk should have a lead of more than two weeks even if we have to manufacture your order. We will confirm delivery at point of order or please phone prior to order placement for confirmation.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security We currently only accept payment by account or if you wish to pay by debit or credit card via PayPal. We do not take or store the financial details of customers or their transactions. When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption, via PayPal. They are only decrypted after they reach their computer. They are not held in clear text on any web site. |
Guarantee WARRANTY
Unless otherwise agreed in writing, the Seller warrants to the Buyer that the Products, when properly used, stored and maintained and if properly assembled and installed, shall comply with the technical specifications pertaining thereto and shall be free from defects in materials and workmanship and the Seller undertakes, at its sole option, either to repair or replace in its premises and at its expense the Products found to be defective within twelve (12) calendar months of the date of shipment, to the exclusion of any other obligations.
The Seller's warranty does not extend to
(i) any damage or loss due to misuse, accident, disaster, abuse, neglect, and
(ii) damage or loss due to work not performed by the Seller, and
(iii) damage or loss caused by Product which has been repaired or altered by the Buyer or a third party without the Seller's prior written approval, and
(iv) defects arising out of incorrect or insufficient specifications, data or instructions furnished by the Buyer. In case any returned Product is being found on investigation by the Seller to be outside the scope or duration of the warranty or the fault being unconfirmed, the Seller is entitled to charge the Buyer all costs incurred by the Seller in connection therewith.
The Buyer must provide the Seller with a report about the defect prior to returning faulty Products covered by the Seller's warranty. Freight and insurance cost for return of faulty Products to the Seller will be borne by the Buyer and freight and insurance cost for the delivery of repaired Products and replacement Products to the Buyer will be borne by the Seller.
Repair or replacement of defective Products shall not extend the original warranty duration. In case where the Seller delivers to the Buyer modules and subassemblies to be added to Products previously delivered by the Seller, the warranty period for such modules and subassemblies should be the longest of the two following ones: either the warranty period relating to the Products to which they are added, or a six (6) months warranty, starting on the date of delivery of these modules and subassemblies.
The warranty given in this Clause constitutes the only representations and warranties made by the Seller with respect to the Products supplied by the Seller and any other warranties, whether expressed or implied by law or otherwise, are expressly disclaimed and excluded. This Clause describes the absolute limit of the Seller's liability. In no event shall the Seller be liable for any special, indirect or consequential damages.
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| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0)1869 277233 (International +44 +44 (0)1869 277233) or fax us on +44 (0)1869 277233 or write to us at Unit 5 Field Farm Business Centre Launton Bicester OX26 5EL United Kingdom |
Privacy Policy Ridgemount Technologies do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
We currently only accept payment by account or if you wish to pay by debit or credit card via PayPal. We do not take or store the financial details of customers or their transactions. When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption, via PayPal. They are only decrypted after they reach their computer. They are not stored or retained by Ridgemount Technologies under any circumstances. |
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough shipping insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Goods returned must be received in a saleable, as new condition with all software and product seals intact.
Goods must be returned complete (including all packaging, cables, manuals, CD’s etc for that product). If any item(s) are missing when received then the product is deemed incomplete.
The packaging of the goods must be unmarked and undamaged.
Carriage costs for the original despatch and returning the goods are your responsibility.
The goods remain your responsibility during transit and until signed for by us.
You must complete the Returns Form.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. |
Remittance Terms For all customers purchasing items on an authorised credit account Ridgemount Technologies Ltd standard terms and conditions will apply. These are available for download in pdf format from our company web site: www.rimot.com/contact
Interest on late payment will be charged to the Buyer at a rate of seven percentage points above the rate applied by the European Central Bank to its most recent main refinancing operation carried out before the first calendar day of the half-year in question, on the amount still outstanding, from the contractual due date. If the Buyer fails to effect payment on the due date, the Seller reserves the right, in addition to any other legal rights and remedies available to it, to suspend further deliveries of Products until such time as complete payment is received from the Buyer. Furthermore, all costs and expenses, legal, judicial or otherwise, incurred by the Seller in recovering the sums due shall be fully borne by the Buyer. |
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